Return & Exchange Policy
We want you to be completely happy with your purchase. Please read our return policy carefully as different products have different rules.
Section 1: Maternity Support Items
This includes: Maternity panties, bras, leggings, and other supportive comfort items
Returns
Return Window: 60 days from delivery
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Important Rules
Size Issues: If your item doesn't fit or you received the wrong size, you must contact us within 5 days of receiving your order. After 5 days, size-related returns may not be accepted.
"No Longer Needed" Returns: We cannot accept returns on underwear items simply because you changed your mind or no longer need them. This is for hygiene reasons.
What Qualifies For Return
โ Item doesn't fit (reported within 5 days)
โ Wrong size received (reported within 5 days)
โ Damaged or defective item
โ Wrong item received
What Does NOT Qualify
โ Changed your mind
โ No longer needed
โ Size issue reported after 5 days
Section 2: Maternity Clothing
This includes: Maternity dresses and other clothing items
Returns
Return Window: 30 days from delivery
Important Rules
Size Issues: If your item doesn't fit or you received the wrong size, you must contact us within 5 days of receiving your order. After 5 days, size-related returns may not be accepted.
Condition: Items must be unworn, unwashed, and in original condition with tags attached.
What Qualifies For Return
โ Item doesn't fit (reported within 5 days)
โ Wrong size received (reported within 5 days)
โ Damaged or defective item
โ Wrong item received
What Does NOT Qualify
โ Size issue reported after 5 days
โ Items that have been worn or washed
โ Items without original tags
Order Cancellations
Need to cancel your order? Please contact us as soon as possible.
Cancellation requests made within 3 days of placing your order will be accepted.
Cancellation requests made after 3 days may not be accepted, as your order may already be processed or shipped.
How To Start A Return Or Exchange
Step 1: Email us at support@auramaternity.com
Step 2: Include your order number and reason for return
Step 3: We'll send you return instructions within 24-48 hours
Step 4: Ship the item back to us
Step 5: Once we receive it, we'll process your refund or exchange
Refund Processing
Once we receive your returned item, please allow:
- 5-7 business days for us to inspect and process
- 5-10 business days for the refund to appear in your account (depending on your bank)
Questions?
Contact our customer service team:
We're here to help!